Help - Babysits Bookings
Why use bookings?
No payment to arrange on the day
Payment is arranged when you book, so parents have nothing to hand over and babysitters never have to ask. The money is already paid before the booking starts.
Free cancellation
Parents can cancel up to 60 minutes after the start time for a full refund, for example if the babysitter is unable to come. After that, parents can request a refund through our support team, and the babysitter decides whether to approve it.
Everything in one place
Schedule appointments, see your upcoming and past bookings, and download receipts for your records.
How it works
Bookings is a service that allows parents and babysitters to schedule and pay for their appointments through our website and app.
Schedule a booking
There are a few steps between requesting a booking and the moment the babysitter gets paid.
- Request to book - Once you find a babysitter you want to book, head to the messages and you’ll find the option to create a booking. Select the day, time and duration of the booking and send the request.
- Babysitter accepts booking
- Confirm the booking by paying - Once you pay for the booking, it will be confirmed. After the babysitting appointment has ended, the babysitter will receive the money earned within a few working days.
Cancel a booking
You can cancel a booking before it starts, or up to 60 minutes after the start time, for example if your babysitter doesn’t arrive. Go to your booking, click “Cancel” and tell us why you’re cancelling. You’ll get a full refund automatically within 5–10 business days. After that, the booking can no longer be cancelled. If something went wrong, contact support within 24 hours after the booking ends, and we’ll forward your refund request to your babysitter for approval.
When the booking is canceled due to the babysitter not showing up, we ask the parent to leave a review on the babysitter's profile. Did you not leave a review? Then the babysitter automatically receives a negative review after a few days.
Leave a review
How did the booking go? Don't forget to leave a review on the babysitter's profile. This way other families on Babysits can see how the booking went.
If you do not leave a review, the babysitter will receive an automatic review after a few days.
Booking fee
Paying through Babysits is cashless and convenient. Our secure payment system never shares your card or bank details with other members. Parents pay a booking fee on top of the babysitter’s rate: 3% for Premium members and 15% for non-Premium members.
Frequently Asked Questions
Once you log into your account, you can find all your scheduled bookings. You’ll see a tab labeled as “Bookings” right next to your Inbox. If this label is not visible, it means this feature is not available in your country.
Babysitters receive 100% of their rate. Parents pay a booking fee on top: 3% for Premium members and 15% for non-Premium members. We recommend booking through Babysits because it’s convenient, payments are secure, and it helps babysitters keep track of their earnings.
If you have a question or a problem with a booking, our support team is happy to help. Please include your booking details so we can help you quickly. If you’d like a refund after the free cancellation period, contact us within 24 hours after the booking ends, and we’ll forward your request to your babysitter.
For parents
Once the booking is accepted by the babysitter, you will receive a payment request. You can then pay for the booking to make it final. Once the payment has been made, the booking is confirmed.
Unfortunately, babysitters may not always accept your booking requests. When this happens, you can send them a message to remind them to accept the booking.
There may be a situation where something unexpected happens and the babysitter cancels the booking. When this happens, the payment of the booking will be refunded to you automatically. You will receive the refund within 5-10 business days. You can double check whether the booking has been officially canceled by visiting your booking page. If it hasn't, you can cancel the booking yourself. Canceled bookings will appear in your booking archive.
On the Account Payments page you can view your payment receipts for all completed bookings.
Your babysitter usually receives the payment 24 hours after the booking ends. If something didn’t go as planned, contact our support team within those 24 hours. We’ll forward your refund request to your babysitter, and only your babysitter can approve it. While the request is open, the payment waits for your babysitter’s reply, for up to 7 days.
For babysitters
Yes. Being under 18 doesn't stop you from being booked and paid through Babysits. Our payment provider Stripe does require a parent or legal guardian to sign off before you can get paid through Babysits. In the United States you complete the setup yourself and Stripe asks for their details along the way. Everywhere else, your parent or guardian needs to fill in the form: we explain this before you start.
When families book you through Babysits, they pay when they book, and you receive your full rate after the booking. No need to ask for payment or handle cash. Our support team is happy to help with any questions.
Your payment is usually sent 24 hours after the booking ends and arrives in your bank account within 3–8 days. If a family has requested a refund, the payment is sent as soon as you reply to the request, and after 7 days at the latest. You’ll receive an email with the estimated transfer date, and you can also check the payment on the bookings page.
After the free cancellation period, families can request a refund through our support team. We’ll forward the request to you, and you decide whether to approve it. Babysits doesn’t decide on refunds. Please reply as soon as possible: your payment for the booking is sent once you’ve replied, and after 7 days at the latest.